Clément Bouillaud, Partoo's Chief Operating Office, was interviewed by our team to share his experience.
Why did you decide to work with Everping? What were the problems you wanted to solve?
We chose Everping for 4 main reasons:
- To respond to requests from employees experiencing problems with their computers and tools
- To have visibility over the global IT estate in order to manage inventory
- To secure all of Partoo's Macs and PCs thanks to Everping's expertise in Mobile Device Management (MDM) software management
- To automatically install certain software on employees' computers.
What do you like about Everping?
- Availability on Slack (the working environment for all the company's employees), which enables users to ask for help outside their usual communication tool
- The team's advice and expertise in defining our internal processes associated with IT asset management
- The fact that they use the leading asset management software on MacOS and Windows
- The team's sympathy capital! :-)
Which platform features do you prefer?
- Onboarding and user profiles, which enable each employee to be given a certain number of accesses and to be added to certain Slack and Google mailing list channels
- The inventory of our computers in the Everping platform: we don't need to create or maintain an excel file. The inventory is synchronized with our asset management tools, which ensures reliability and granularity of the information reported!
- Computer tags, which give us a better overview of our IT assets and make it easier to manage them (after-sales service, keyboard type, etc.).
What is your experience of Everping? What benefits have you seen in your business?
- Everping is super available for Partoo and handles the vast majority of user requests
- We have set up a monthly process to keep the stock of available computers up to date (deleting computers and re-installing them for the next arrivals).
- The feedback for us is very positive: the management of the computer park is made possible by "office management" profiles. office management/who have no specific IT skills. IT asset management becomes an operational rather than a technical issue.
Our experts will be happy to help you.