What better way to judge the quality of the Everping solution than to get feedback from 2 Molotov employees? Meet Pablo Queixalos, VP Engineering and Dan Ohayon, SVP of Molotov in a cross-interview.
Why did you decide to work with Everping? What were the problems you wanted to solve?
Pablo :
- We had no in-house resources (too few) for IT management.
- We had no IT asset management tools.
- We lacked support for employees.
- We were lacking in on/off boarding management.
Dan:
- When we started the Molotov business in 2015, IT support was manageable in-house because we were few in number. Experience shows that after a certain number of employees this activity is no longer at all trivial.
- Molotov's tech resources needed to focus on their core business of developing a high-quality OTT platform. That's why we decided to outsource the helpdesk activity and entrust it to professionals.
How did you choose Everping?
Pablo: We chose Everping because it's a French company, based in France, and covers all our needs
Dan: Everping is an agile company with a desire to disrupt traditional practices. Everping has created an operating model that is perfectly suited to startups.
What do you like about Everping?
Pablo:
- The responsiveness and friendliness of the support team
- The proactivity of Everping's teams with regard to new developments and ongoing suggestions for improvement, as well as their management of change
Dan:
- A nod to their integration into our slack system, which means we always have someone to talk to if we have a problem.
Which platform features do you prefer?
Pablo: The Slack integration is a very practical feature and the platform is very easy to use and user-friendly!
Dan: The computer security and maintenance tools to finally have real IT asset management!
What other advantages have you seen in your company?
Pablo:
- The simplicity of implementing the solution at startup
- Everping's tech and sales teams are responsive and attentive
Dan:
- The onboarding and offboarding process is now much better mastered.
Any final words? :-)
Thanks Everping!
Our experts will be happy to help you.