From securing IT assets to IT support and structuring on/offboarding processes, find out how Everping has made everyday life easier for Max Teiger, Lead DevOps and Mélanie Arnaud, People Operations Manager.
Hello to both of you, can you introduce yourselves?
Hi, I'm Max Teiger, Lead DevOps at Arianee since June 2022. Overall, I'm in charge of tech issues and IT management.
I'm Mélanie Arnaud, People Operations Manager since August 2022. I help our current employees with their day-to-day issues and take care of administrative matters.
Max, why did you call in an outsourcer? What were the problems you wanted to solve?
At Arianee, we didn't have anything structured. We had no visibility over our IT assets. Securing and managing our IT assets was quite complicated. It was difficult to keep track of who had what computer. If everyone had a secure, up-to-date computer.
Nor were there any procedures for configuring or resetting workstations. As a result, when someone left, there was no inventory update. Offboarding was non-existent.
Finally, IT support was not managed internally. Each employee had to find his or her own way around, or ask someone else who was better placed to solve the problem.
For us, it was essential to secure our IT assets, gain better control over them, and help our employees more professionally and quickly.
Max, how did you come to choose Everping?
Everping proved to be the simplest solution for managing IT assets. Automation through Mobile Device Management seduced us. And the flexibility of management was an added bonus. In fact, Everping enables us to manage our IT assets on Windows, Mac or mixed platforms.
Mélanie, Max, what do you appreciate about Everping? What are your favorite platform features and why?
Mélanie: For me, it's the first time I've worked with an outsourcer 2.0. I've always known a ticket system where it usually took 4 hours to get back to you 😅. My experience with Everping has been very satisfactory.
More specifically, I appreciate the responsiveness on Slack. As soon as I have an issue, I get feedback within 30 seconds. It's really nice. Also, when I need feedback on the Everping platform, I always get a super-fast response.
Another point I found great was ordering a Mac! The automatic configuration in Zero-Touch is magic. It was exceptional. The employee turned on his Mac. All the applications were installed directly on it. There was nothing to do. In the end, it's a real time-saver for me. And invaluable comfort for the newcomer. From now on, we'll be using this feature for everyone who gets a Mac. That's really cool!
The feature is deployed directly on all Macs, thanks to Everping's Jamf console settings. So, in effect, this will always be the case for Mac users at Arianee.
How do I get access too? All you have to do is buy your Macs directly from the Apple Store Business platform, and our teams will take care of setting up your fleet with the Zero-Touch.
Max: For my part, I can also confirm that responsiveness is one of Everping's great strengths. By switching to Slack, exchanges are fluid and convenient for us. We get a super-fast response. The promise of less than 10 minutes is more than fulfilled!
I also appreciate the fact that we have a precise follow-up of on and offboarding. The dashboard shows whether it's planned, in progress or completed. This is reassuring, especially when it comes to offboarding. You can be sure that there's no data lying around on the computer, that its power has been optimized and that a new user will be able to use it as if it were brand new.
Everping support remotely resets the PC or Mac of Arianee employees.
How does it work at Everping? Simply submit an offboarding request. Our experts recommend that the outgoing employee carry out the reset before leaving. He or she will then receive an automatic email to make an appointment with our Tech Support team, who will reset the computer. Bonus: integrate this practice into your HR processes. It's the best way to ensure that all your IT equipment is consistent.
Mélanie, what do you think of the fleet management tool?
It's a real joy to have a clear dashboard view. The inventory is super-convenient. You know which PC or Mac is active. We also know if the person has had an appointment with Everping to register their computer. I get reliable feedback. I save time.
Another point is that, thanks to the fleet management tool, updates to the computer fleet are automated. This reinforces our security.
Max, Mélanie, what is your experience of Everping? What feedback have you received from your employees?
We're both unanimous. The feedback is very positive. The responsiveness is to be commended.
Mélanie, Max, if we take a before-and-after look, how has Everping's intervention changed your daily life and that of your colleagues?
Mélanie: On a day-to-day basis, Everping has made onboarding easier and smoother. I save a lot of time! Above all, since we introduced Zero Touch for Mac users, I don't have to do a thing.
Max: For my part, Everping has made my day-to-day life more comfortable. I'm no longer asked to help my colleagues with their IT problems. I just refer them to Everping's Tech Support team on Slack. And this has now become a reflex for all our employees.
Mélanie, Max, would you recommend Everping?
A big YES!
Any final words? :-)
Thanks to the Everping team!
Our experts will be happy to help you.